Terms and Conditions

2.1 These Terms of Use govern the use of the v-oice.com platform and apply to all experts, customers, and persons seeking advice, regardless of other individual agreements with v-oice AG.

2.2 The commercial terms (e.g., prices and scope of services) are determined by the individually booked service and related conditions.

2.3 v-oice AG rejects all general terms and conditions of customers and experts. Only these Terms of Use apply.

3.1 Use of the platform and services requires an individual account provided by v-oice AG.

3.2 Persons seeking advice may find and choose an expert via the platform and may switch experts later for any reason.

3.3 Appointments are arranged between experts and customers using the platform’s calendar function.

3.4 Personal conversations may be rescheduled up to 24 hours before the appointment but cannot be canceled. Later rescheduling is at the expert’s discretion. Refunds are excluded.

Credits for personal conversation services are granted solely at v-oice AG’s discretion and only if:

• the platform’s unavailability prevents the conversation; or
• the expert does not log in within the first ten (10) minutes of the scheduled conversation.

4.1 Subject to limitations or additional obligations, v-oice AG provides the technical resources for the platform and enables users to use it as described in these Terms.

4.2 v-oice AG is not obligated to guarantee any specific success from the personal conversation services.

4.3 v-oice AG creates individualized accounts once commercial details are agreed upon and customer-provided names and email addresses are received.

5.1 Users must meet technical requirements to use the services.

5.2 Current versions of Windows and MacOS X are fully supported.

5.3 Current versions of Chrome, Firefox, Safari, and Edge are fully supported.

5.4 Supported mobile operating systems:

• iOS 10 and above on iPhones
• Android 7.1.1 and above on Android phones

5.5 Recommended internet speed for video conversations:

• at least 2.0 Mbps upload
• at least 2.5 Mbps download

Recommended packet loss:

• <= 3%, ideally <= 0.5%

Alternatively, users may use audio-only mode or telephone dial-in.

6.1 Customers must ensure users do not exceed Fair Use and only use the platform as permitted under this section. Experts must also comply.

6.2 Platform Integrity & Off-Platform Transactions

• Experts agree not to circumvent v-oice by encouraging, soliciting, or accepting direct bookings, payments, or ongoing paid engagements outside the platform with users originally introduced through v-oice.
• This restriction applies during active participation on the platform and for a reasonable period following the last interaction initiated through v-oice.
• Violation may result in suspension or permanent removal from the platform.

6.3 No user may:

• share login credentials, accounts, or account content with third parties;
• publish platform content without prior written consent from v-oice AG;
• use the platform for purposes other than those described in these Terms;
• infringe rights of v-oice AG or third parties;
• insult or defame experts or customers through chat or conversations; or
• send advertising, chain letters, pyramid scheme invitations, or similar unsolicited messages.

Experts may not advertise or offer services or contracts not approved in writing by v-oice AG.

6.4 v-oice AG does not monitor the content of personal conversations and assumes no responsibility for information created, uploaded, stored, transmitted, or made accessible through the platform.

6.5 v-oice AG may take measures against users violating laws, third-party rights, or these Terms, including:

• warnings; and
• temporary or permanent account suspension.

7.1 v-oice AG is not liable for damage to life, body, or health unless caused by a breach of duty by v-oice AG.

7.2 v-oice AG is only liable for damages caused by intentional misconduct or gross negligence. Liability for slight negligence is excluded where legally permissible.

7.3 Liability under the Swiss Product Liability Act remains unaffected.

7.4 Any further liability of v-oice AG is excluded to the extent legally permissible.

7.5 These liability provisions also apply to legal representatives and agents of v-oice AG.

9.1 The price payable by the customer is agreed in the respective service agreement.

75% of the price is paid to the experts, subject to applicable social security contributions.

Prices shown on the website include 8.1% VAT where applicable. For corporate customers, VAT may be shown separately.

Payment is due immediately upon booking a conversation.

9.2 Cancellation is not possible. Conversations may be rescheduled up to 24 hours before they begin.

10.1 During the contractual relationship, confidential information must be treated strictly confidentially and may not be disclosed without prior written consent from v-oice AG.

In particular, users may not:

• disclose confidential information to third parties;
• use confidential information for unauthorized purposes;
• analyze, reverse engineer, decompile, or disassemble the platform or related technology; or
• share agreed commercial details with third parties.

10.2 Customers and experts must take measures to ensure confidentiality, especially by:

• only sharing confidential information when necessary; and
• restricting internal access on a need-to-know basis.

10.3 Confidentiality obligations do not apply to information that:

• was publicly known;
• was already known before disclosure;
• was lawfully acquired from an authorized third party;
• was independently developed; or
• must be disclosed by law or governmental order.

10.4 Confidentiality obligations remain valid for five (5) years after termination.

10.5 Upon request or termination, confidential information must be returned, deleted, or destroyed immediately.

10.6 Breaches of confidentiality by customer employees are attributed to the customer.

12.1 Customers receive the right to use the platform and services for the agreed term.

12.2 Experts may conduct personal conversations and use all relevant platform functions. Experts may also publicly identify themselves as registered v-oice.com experts.

12.3 All intellectual property and other rights relating to the platform, content, trademarks, logos, and services belong to v-oice AG, including customized adaptations.

12.4 Experts and customers may not alter or modify the platform, content, trademarks, logos, or services except where mandatory law permits.

12.5 Experts and customers may not sell, resell, or rent the services or platform.

13.1 The contractual relationship begins when the profile is activated and ends when the profile is deleted.

13.2 Experts and customers are not obligated to provide or use a specific number of services. However, booked and paid conversations must be attended or rescheduled according to the applicable rules.

13.3 Termination for good cause remains unaffected. v-oice AG reserves the right to remove users violating the Terms or applicable law.

14.1 Individual agreements may also be concluded in writing, including by email, if signed by authorized representatives of v-oice AG.

14.2 If v-oice AG updates these Terms, experts and customers will be informed at least four (4) weeks before the changes take effect and notified of their right to object.

14.3 If any provision is incomplete, invalid, or unenforceable, the remaining provisions remain unaffected.

14.4 Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

14.5 The place of jurisdiction for disputes arising from these Terms or related agreements is the District Court of Meilen, Switzerland.