Frequently Asked Questions

v-oice is a platform where you can book personal 1:1 conversations with verified experts on topics related to work and life. The experts on v-oice bring different styles of support – whether coaching, mentoring, sparring, consulting, or a combination. You choose the person who fits your topic. All experts are carefully selected.

You are buying a personal conversation with a verified expert on the topic that is on your mind right now. You choose the person who fits your topic. They bring their expertise and their style of support – whether sparring, mentoring, coaching, or consulting. No programme. No subscription. No algorithm. A real conversation, exactly when you need it.

Browse expert profiles, choose the right person for your topic, and book a session online. The conversation takes place via video call. You come with your concern and leave with new perspectives, clarity, or concrete next steps.

Experienced professionals from business, health, and personal development – selected based on competence, practical experience, and attitude. They have proven track records and relevant qualifications in their field. No anonymous directory – every profile is hand-picked and manually approved by our team.

On the expert's profile page, select an available time slot and your desired duration (20, 40, or 60 minutes). Then register or log in, pay, and receive a confirmation with the link to your online conversation.

You can choose between 20, 40, and 60 minutes. 20 minutes are suitable for 1-2 specific questions. For an initial meeting or brief consultation, we recommend 40 minutes. For an in-depth coaching session, 60 minutes are ideal.

We accept all major credit cards through our secure payment provider Stripe. Payment is made immediately upon booking.

Payment is made directly upon booking. Once payment is complete, your expert is notified and can confirm the appointment.

Please contact us by email at hello@v-oice.com if you wish to cancel or reschedule an appointment. We will find a solution together with you and the expert.

Cancellations and refunds are reviewed individually. Please contact us at hello@v-oice.com with your request.

The online conversations take place via Google Meet or a similar video platform. After booking confirmation, you'll receive a link to join easily.

You need a device (computer, tablet, or smartphone) with a camera and microphone, as well as a stable internet connection. Make sure your equipment works before the conversation.

No. All conversations are confidential and are not recorded. What is said in the conversation stays in the conversation.

Note down your most important questions beforehand. You'll also receive tips by email before the appointment. Choose a quiet place without distractions and test your equipment in advance.

Please be punctual, as sessions are time-limited. If you're late, the available conversation time will be shortened accordingly.

This shouldn't happen. If it does, contact us immediately at hello@v-oice.com. We'll find a solution and arrange a replacement appointment or refund if necessary.

If you wish, you can receive a brief summary with the most important tips and recommendations from your expert. This is optional and depends on the expert.

Yes, we appreciate your feedback! After the conversation, you'll receive an email asking for a review. You can also write to hello@v-oice.com at any time.

Look at profiles carefully: Read the description, check the specializations, and use the search and filter functions. If you have questions, you can also contact experts before booking.

Yes, every expert is manually vetted by our team. We require at least 5 years of experience, proven success, and relevant qualifications. Profiles with a verification badge have been particularly carefully reviewed.

Our experts come from various fields: coaches, consultants, therapists, nutrition experts, fitness trainers, entrepreneurs, and executives. All have proven expertise in their field.

We carefully review each application. Criteria include: at least 5 years of experience, proven success, relevant training, positive reputation, and alignment with our values (confidentiality, respect, commitment).

If you have at least 5 years of experience in your field, apply on our website under 'Become an expert'. We'll review your application and get back to you.

Each expert determines their own availability. Check availability directly on their profile or use the filter function by appointments.

Most experts offer German. Many also speak English, some French or Italian. Available languages are indicated on each profile.

We cover many areas: mental health, nutrition, fitness, career, leadership, entrepreneurship, startups, and artificial intelligence. More topics are continuously added.

Yes, you can talk to as many experts as you like. Each booking is independent.

Yes, you can book additional sessions with the same expert at any time. Many people use v-oice for regular support.

Data protection is very important to us. We comply with GDPR and store your data securely in Switzerland or the EU. Your conversations are confidential and not recorded (unless you request this).

Only you, the booked expert, and the v-oice team (for support purposes) have access to your booking information. Your data is not shared with third parties.

Yes, you can delete your account at any time. Contact us at hello@v-oice.com.

v-oice is in beta phase. This means we're continuously developing the platform and appreciate your feedback to improve the experience.

Prices are set by the experts themselves and vary depending on experience and specialization. You can see the price directly on the expert's profile.

Experts set their own prices based on their experience, specialization, and demand. This way you can find experts in different price ranges.

All prices are shown in Swiss Francs (CHF). Payment is processed through Stripe.

Yes, after booking you'll automatically receive a payment confirmation by email.

Occasionally we offer promotions or vouchers. Follow us on social media or subscribe to our newsletter to be informed about offers.

Currently we only offer 1:1 conversations. Group sessions may be added in the future.

Yes. Companies use v-oice for leadership development, employees in transition, or as a flexible coaching offering. Write to us and we'll find the right solution together. hello@v-oice.com

Contact us at hello@v-oice.com. We'll help you as quickly as possible.

No. v-oice is not a crisis intervention service and is not a substitute for medical or therapeutic support. In acute crises, please contact a local crisis hotline or a medical professional near you.

Conversations on v-oice do not replace medical treatment. For health issues, please consult medical professionals.

Confidentiality and professionalism are the top principles of v-oice.com, which is why we chose the established and highly secure Google Meet as our video conferencing provider. It offers solid encryption, privacy policies, and security features to prevent unauthorized access. Further information on security and confidentiality can be found in our Terms and Conditions.

Write to us anytime at hello@v-oice.com. We typically respond within 24 hours.